01 Website Usage

By using Urooj Mart, you agree to use our website for lawful purposes only. You must not misuse our website, attempt unauthorized access, interfere with its operation, or engage in activities that may harm our business or other users.

02 Product Information

We make reasonable efforts to display accurate product descriptions, images, specifications, and prices. However, minor variations in color, appearance, or packaging may occur due to screen settings, lighting, or manufacturer updates.

Product availability and specifications may change without prior notice.

03 Orders & Acceptance

When you place an order, you are submitting a purchase request. Order confirmation may be subject to product availability, verification of customer details, and other applicable checks.

Urooj Mart reserves the right to decline or cancel an order where necessary, including in cases of incorrect pricing, unavailable products, or suspected fraudulent activity. If payment has already been collected, applicable refunds will be handled accordingly.

04 Pricing & Payments

All product prices are displayed in Pakistani Rupees (PKR), unless stated otherwise. Prices, discounts, and promotional offers may change without prior notice.

Available payment methods will be displayed during checkout or communicated by our team. Customers are responsible for providing accurate payment and order information.

05 Shipping & Delivery

Delivery timelines are estimates and may vary depending on location, courier operations, weather conditions, and other circumstances beyond our control.

Customers are responsible for providing a complete and accurate delivery address and contact number. Additional delivery arrangements or charges, where applicable, will be communicated during ordering or checkout.

06 Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by our separate Refund & Returns Policy. Customers should review that policy before placing an order.

For damaged, defective, or incorrect products, please contact our support team within the reporting period mentioned in the return policy.

Read Refund & Returns Policy

07 Customer Responsibilities

Customers agree to:

• Provide correct and complete contact and delivery information.
• Review product details before placing an order.
• Use the website responsibly and lawfully.
• Cooperate with reasonable order verification requests.
• Not use our services for fraudulent or unauthorized activities.

08 Intellectual Property

Website content, branding, logos, graphics, text, and other materials belonging to Urooj Mart may not be copied, reproduced, distributed, or used commercially without prior written permission, except where permitted by applicable law.

09 Third-Party Services & Links

Our website may include links or integrations with third-party services, including payment providers and delivery partners. These services operate under their own terms and privacy policies. Urooj Mart is not responsible for the independent practices of third-party providers.

10 Limitation of Liability

To the extent permitted by applicable law, Urooj Mart shall not be liable for indirect or consequential losses arising from temporary website interruptions, third-party service failures, or circumstances beyond our reasonable control.

Nothing in these terms excludes any consumer rights or legal protections that cannot lawfully be excluded.

11 Privacy & Personal Information

Your personal information is handled according to our Privacy Policy. By using our website, you acknowledge that you have had the opportunity to review that policy.

Read Privacy Policy

12 Changes to These Terms

Urooj Mart may revise these Terms & Conditions from time to time. Updated terms will be published on this page with a revised date. Continued use of the website after changes are published indicates acceptance of the updated terms, subject to applicable law.

13 Governing Law

These terms are intended to be governed by the applicable laws of Pakistan. Any disputes will be handled by the competent courts or authorities having jurisdiction, subject to applicable consumer protection laws.