Have questions about shopping, orders, delivery, or products? Find helpful answers below.
How Can We Help?
Everything You Need to Know
Browse our frequently asked questions to learn more about shopping with Urooj Mart.
01 Orders & Shopping
How can I place an order?
Visit our Shop page, select your desired product, add it to your cart, and follow the checkout instructions to complete your order.
Can I order through WhatsApp?
Yes, you can contact our team on WhatsApp at 03246062622 for product inquiries and order assistance.
Do I need an account to shop?
Account requirements depend on the checkout options available on our website. Follow the instructions shown during checkout.
Can I change or cancel my order?
Please contact us as soon as possible. Changes or cancellations may be possible before your order is dispatched. Once shipped, cancellation may not be available.
02 Payments & Delivery
Which payment methods are available?
Available payment methods are displayed during checkout. Please review the options before placing your order.
Do you offer Cash on Delivery?
Cash on Delivery availability depends on the product and delivery location. Please check the checkout page or contact us for confirmation.
How long does delivery take?
Delivery time depends on your location, product availability, and courier service. Our team can guide you regarding your order's estimated delivery.
Do you deliver across Pakistan?
Delivery availability depends on the courier service and your location. Enter your address during checkout or contact our support team to confirm.
How can I check my order status?
Contact our support team with your order details and we will assist you with the available order status information.
03 Products & Quality
What types of products do you sell?
Urooj Mart offers a variety of everyday products, including kitchen accessories, electronics and gadgets, audio accessories, and home essentials.
Where can I find product details?
Visit the individual product page to view available descriptions, specifications, images, and pricing.
Are product images accurate?
We aim to display product images that represent the listed items. Minor variations in color or appearance may occur due to lighting and screen settings.
What if I receive a damaged or incorrect product?
Please contact us within 48 hours of receiving your parcel and share your order details along with clear pictures or videos. Our team will review your request according to our Refund & Returns Policy.
04 Returns & Refunds
Can I return a product?
Eligible products may be returned according to our Refund & Returns Policy. Please review the conditions before requesting a return.
How can I request a refund?
Contact our support team with your order number and reason for the request. Once reviewed and approved, the available refund process will be shared with you.
Can I exchange a product?
Exchange requests for eligible damaged, defective, or incorrect products may be considered, subject to review and product availability.
